Your customers.
Our obsession.
Your ROI.
Eminent Contact Solutions builds and runs results-driven customer service, sales, retention and collections teams for growing companies. Nearshore talent, onshore standards, and campaigns custom-built around your numbers.
Why partners choose Eminent
-
Always on, 24/7/365Coverage when your customers need you, including nights, weekends and holidays.
-
Bilingual English and SpanishExperienced agents in the USA, Dominican Republic and Nicaragua.
-
Custom-built campaignsNo one-size-fits-all. Scripts, KPIs and workflows designed around you.
-
Transparent reportingClear KPIs, QA scorecards and regular performance reviews.
Nearshore talent. Onshore standards.
Time is money, and Eminent Contact Solutions is here to save you both. We are a results-driven BPO that works tirelessly to deliver a consistent return on investment for every partner.
With offices in the USA, the Dominican Republic and Nicaragua, our experienced bilingual staff operate in your time zone and share one culture: always results-oriented. We act as an extension of your brand, not a vendor you have to babysit.
- Dedicated account management and a single point of contact
- Agents trained on your product, scripts and rebuttals before go-live
- Scale up or down quickly as your volume changes
- Significant cost savings versus building an in-house US team
Lines of business built for growth
Our greatest strength is flexibility. Every campaign is customized to your goals, your customers and your brand voice.
Customer Service
Inbound support that turns every interaction into loyalty.
- Inbound calls and inquiries
- Order and account support
- Complaint resolution
Sales
Outbound and inbound closers who protect your brand while they sell.
- Outbound and warm-lead sales
- Upsell and cross-sell
- Appointment setting
Retention
Save desks that keep customers you already paid to acquire.
- Cancellation saves
- Win-back campaigns
- Renewals and loyalty offers
Collections
Respectful, compliant recovery that protects relationships.
- Early and late-stage recovery
- Payment plans and reminders
- Compliance-first scripting
Technical Support
Tier 1 troubleshooting that resolves issues on the first contact.
- Help desk and troubleshooting
- Onboarding and setup
- Escalation management
Email and Chat Support
Fast, on-brand written support across digital channels.
- Live chat and messaging
- Email ticket management
- Social media inboxes
Interpretation and Translation
Break language barriers with fluent bilingual professionals.
- English and Spanish interpretation
- Document translation
- Transcription services
Lead Generation
A predictable pipeline of qualified conversations for your closers.
- Prospecting and qualification
- Inbound lead response
- CRM-tracked follow-up
From first call to full launch
A proven launch process that gets your campaign live fast and keeps improving it every week.
Discovery
We learn your business, customers, goals and the KPIs that define success.
Campaign Design
Custom scripts, rebuttals, workflows and QA scorecards built around your brand.
Recruit and Train
We hire to your profile and train agents with live role-play simulations before go-live.
Launch and Optimize
Daily monitoring, QA calibration and performance reporting that drives continuous gains.
A partner that moves your numbers
We measure ourselves by one thing: the results we deliver for you.
Built around you
No templates, no rigid packages. Your campaign, staffing model and reporting are tailored to how your business actually runs.
Experienced bilingual talent
Carefully screened agents with strong English and Spanish who fit a culture of accountability and performance.
Quality you can see
Call monitoring, QA scorecards, coaching and calibration so standards stay high long after launch.
Tech-enabled operations
We plug into your CRM, dialer and ticketing tools, and use AI-assisted workflows to speed up training and quality review.
Scale on demand
Seasonal spike or new product launch? Add seats quickly without the overhead of hiring in-house.
Consistent ROI
Nearshore cost efficiency with US time-zone alignment, so you get more coverage and output for every dollar.
Trusted across industries
From regulated industries to fast-moving startups, we adapt to your compliance needs and customer expectations.
Three countries. One standard.
Multi-site operations give you redundancy, bilingual depth and round-the-clock coverage, with Panama City opening soon.
Danbury, CT
53 Miry Brook Rd, Danbury, CT
Headquarters and Account Management
Puerto Plata
Plaza Turisol, Puerto Plata
Bilingual Contact Center
Managua
Carretera Jean Paul Genie, Managua
Bilingual Contact Center, Now Hiring
Panama City
Opening soon in Panama City, Panama
New Bilingual Contact Center
We are hiring in Nicaragua
On-site in Managua and remote across Nicaragua. Agents, QA, Team Leads and Supervisors. Apply in 5 minutes with a quick voice note.
Have a problem in mind? Let’s solve it.
Tell us about your goals and we will map out a custom campaign, staffing plan and pricing within one business day.
Request a Free Consultation
No commitment. We reply within one business day.